Subscription and refund policy

A Findify subscription renews automatically at the end of every billing period (1, 2 or 3 months, depending on your plan) at the price shown when you subscribed, until you cancel it.

If you start with a free trial, the first payment is taken when the trial ends, unless you cancel before then.

• Bought on findify.nl: open your Findify account, go to Subscription and choose Cancel subscription.
• Bought in the iPhone app: in the App Store, open your Apple account settings and go to Subscriptions.
• Bought in the Android app: in Google Play, open Payments & subscriptions, then Subscriptions.

If you cancel during your first subscription period, the subscription does not renew and you keep access until the end of that period. This does not affect your right of withdrawal described below.

Once your subscription has renewed automatically, you can end it at any time with no more than one month's notice: it ends one month after you cancel, or at the end of the current period if that comes sooner. If you have paid for time after the end date, we refund that part. For a subscription bought on findify.nl, email [email protected] if the end date shown in your account is later than this.

You may withdraw from your subscription within 14 days without giving a reason. The 14 days start on the day after the subscription contract is concluded.

For a subscription that starts with a free trial, the withdrawal period runs from the conclusion of the subscription contract, provided that the subsequent payment obligation and price were clearly disclosed when you subscribed. Any additional withdrawal rights required by law remain unaffected.

If you expressly request that we start providing the service during the withdrawal period, and we have informed you of the applicable costs, we may deduct a proportionate amount for the service provided up to the time you notify us of your withdrawal. Otherwise, we will refund your payment in full where required by law.

To withdraw, send us a clear statement that you want to withdraw by email to [email protected]. Writing from the email address of your Findify account helps us find your account quickly.

We will issue any refund due following withdrawal without undue delay and no later than 14 days after you notify us. We will refund you only through the original payment method, without charging a refund fee.

For subscriptions purchased on findify.nl, in addition to your statutory rights, we offer a one-time goodwill refund of the most recent renewal payment when all of the following conditions are met:

• you email your request to [email protected] within 36 hours of the payment;
• you have not used Findify since the payment: you have not opened any listings or sent any applications. Notifications we sent you do not count as use;
• you have not had a goodwill refund before. It is available once per account.

When we make a goodwill refund, your subscription is cancelled and your access ends straight away.

Earlier billing periods are not covered by this goodwill policy. These conditions do not apply to refunds or other remedies you are entitled to by law, including for incorrect charges or failure to provide the service.

For purchases billed through the App Store, please request a refund through Apple. For purchases billed through Google Play, please request a refund through Google Play. Refund requests are subject to the applicable store's refund policies.

If a charge looks wrong, email [email protected] and we will look into it. This policy does not limit your statutory rights, including your right to dispute a charge through your bank.